Terms and conditions

Acceptance of order - our contract

When you place an order on our website, you will view an order confirmation page and receive an order confirmation email from Autoglym Shop. This page and email confirm receipt of your order and its details, they do not form a contract to a sale at this point. Your order represents an offer to us to purchase a product/products, which is accepted by us at the point when we debit your card and despatch the goods to you.

Authorising orders

When you place an order on our website please make sure that your Account address is the address your credit/debit card is registered to. Your card authorisation process is checked against your Account address and if it is not correct your card will be declined and your order delayed until we receive the correct details from you.

Pricing

Try as we might, there may be occasions when a product will be mispriced on our website. Please be assured that we verify prices as part of our despatch procedure. If a product's correct price is lower than advertised on our site you will be charged the lower price. If a product's correct price is higher than advertised on our site, we will, at our discretion, either contact you for instructions before despatch or cancel your order and notify you of such cancellation. Prices currently include VAT at the prevailing rate where applicable.

Delivery

All orders that are received before 1pm, should be despatched from our warehouse the same day via Royal Mail or our couriers City Link or Parcelforce, subject to security checks and payment clearances.

We currently only despatch products to UK addresses.

Our standard service for UK orders is a 1-2 working day service. Deliveries can be dependant on our friendly courier drivers and postal workers. A despatch email is sent when parcels leave our warehouse.

If there is going to be a delay for any reason we will let you know. All quoted delivery times are based on standard working days i.e. Mon - Fri (excluding public holidays etc).

Postage and packaging

The cost of postage and packing for items ordered is displayed automatically in your basket during the order process. The cost is £2.99

We only charge you delivery once per order, even if we send you more than one parcel. (The full delivery charge is charged on the first parcel despatched)

Payment

We accept most major credit and debit cards and we only process payment when an order is ready to be despatched.

Use of images and product copy

The images and copy which appear on our website are the copyright of Autoglym. They may not be used, copied or reproduced in any form whatsoever without our express written permission.